There is very little understanding of the scope of managed services. Although, most of us associate it with hosted management of PCs and servers, there are many who have no clue to what a Managed Service Provider really is.
Most of us assume that the role of a MSP is limiting, and is constrained to handling the maintenance and management of technology equipment.
The concept is definitely limited. The advent of the cloud has meant practically every service from storage, and desktops to enterprise applications can be accessed.
So, what has changed in the past few years?
Managed service providers have found that the enterprise customer is increasingly technologically aware, and has found innovative ways to grow revenue on the platform to tackle infrastructure commoditization and achieve measurable returns on their investment.
Increased Revenue Streams
Maturity has reached levels where revenue streams stagnate and customer demands are now peaking. Innovation ensures that price erosion will continue and providers enhance offerings with features that the enterprise perceives as high-value.
Bandwidth requirements will continue to grow as the number of IP applications, customer sites, and users increase, and meeting demands requires newer and innovative ways to use bandwidth in the network.
Organizations need tools and platforms that provide a more unified, multi-dimensional approach to increase operational effectiveness, and accelerate Return on Investment while maintaining efficiency at the same time.
With a centralized management environment that offers numerous cost benefits to the service provider, including profit margin protection, and reduces ownership facilitated through a centralized management platform, and real-time separation of customer data.
Most evolving trends in the industry can be met with a product portfolio of advanced business services. Baseline assessments help customers with a realistic understanding of current skills and can create an initial “analysis and recommendation” service that advises customers on the best way to use WAN optimization and acceleration techniques.
Service providers are usually seeking out tools with the following attributes: out-of-the box KPIs and reporting, carrier-class scalability, powerful data processing, multi-vendor support, and multi-tenancy.
The most basic tier of managed services is connectivity, including transport. Secondly, the next tier is provisioning, that includes design, installation and monitoring of a service. The third tier is integrated design, that can selectively include bundled services and partner applications.
Most importantly, the IT internal staff have to focus on core competencies rather than struggling with technological challenges. Maintaining control of business-critical systems, and creating a new setup is important.
As people are increasingly reactive, management of technology infrastructure becomes tougher. The challenge is to maintain a distributed computing environment, with a single point-of-accountability. Most service elements include desktop management, managed server networks, network management and security solutions.
The market is expected to grow annually at approximately 15% growth rates. With new high value, recurring revenue streams, and innovative service delivery models, there is accelerated time-to-value.
In a multi-tenanted and elastic environment, technology risks and user experience is extremely important. The social networking generation also puts a lot of emphasis on a critical connect.
Dreamfire’s comprehensive Managed Services Solution delivers ‘predictable services at an interesting cost’. We are aware that in a real-time business environment, mitigating risk, optimizing capabilities, and increasing visibility is important.
A single vendor solution for most enterprise requirements is a major focus area. Also, key enterprise constraints sometimes help companies to strategize on getting resource access that helps envision, build, market and sell services.