What is a cloud phone system?

A cloud phone system is a virtual phone system rooted in the internet, enabling you to make calls from any laptop or smart device. Cloud systems can provide the mobility, flexibility, and robust features that simply weren’t possible before, in an affordable solution suited for small business needs.

Cloud phone systems marry the best of landline phones—having the same high threshold of security, carrier-grade reliability, and call clarity—with the nimbleness of modern service: texting, unlimited calls, conferencing, mobility choices, frequent upgrades, and around-the-clock customer support. Conventional landlines and PBXs just can’t keep up.


Conventional landlines

  • Pay thousands up front for on-site hardware
  • Pay thousands more for complex implementations
  • Required contracts have early termination fees
  • Service and hardware upgrades require additional fees
  • Premium technical support requires additional fees
  • Maintenance requires trained IT technicians
  • Lengthy request process to make service changes

Cloud phones

  • No on-site hardware needed, ever
  • Fast and free implementations
  • No monthly contracts needed
  • Free upgrades to new functionality
  • Free 24/7 customer support
  • Self-manage the system from any smart device
  • Add or repurpose lines at will


Making the switch from legacy to cloud PBX

Cloud PBX is the cost-effective replacement for your old phone system, letting you communicate seamlessly across all your office locations using multiple devices.

If you’re tired of settling for the expensive legacy phone solution that consume much of your IT resources, then perhaps it’s time to move your communications to the cloud. The service is delivered over the internet so it’s much more flexible, efficient, and inexpensive.

Benefitting from a cloud PBX upgrade

Businesses of all sizes can now experience using an advanced internet-powered communications system through a simple subscription. Compared to the traditional PBX, cloud PBX is much less costly, thanks to its use of Voice over Internet Protocol, or VoIP, technology. Because VoIP calls are transmitted over the internet, businesses can bypass international calling fees imposed by carriers to significantly cut back on operational costs.

Making the switch to the cloud also allows for seamless communication across different times and locations, regardless of device used. For starters, you can get a centralized business number for all your office locations and just apply extensions to different departments as you deem fit.

Calls are handled by a highly customizable automated attendant that can instantly forward incoming calls to the intended party. When configured to do so, you can also use advanced call forwarding features to route calls direct to voicemail or through your mobile device, making sure that your employees receive important messages even during the holidays or while they’re traveling.

Moreover, customers don’t have to memorize multiple phone numbers or extensions. You don’t have to give out your personal mobile number just to be accessible when you’re out of the office.

Subscribing to a cloud PBX service simplifies maintenance and troubleshooting processes. With the traditional phone service, you need to have a dedicated staff to handle infrastructure and hardware, whereas, with the cloud, the upkeep is managed by the provider in an offsite location with the promise of better security and uptime. Your communications system doesn’t have to be taken offline for repairs or updates, plus you get to resolve technical issues or glitches by just alerting your provider who would usually offer 24/7 technical assistance or customer care services.

Lastly, cloud PBX is highly scalable. You can grow your phone system as your business expands. You only need to contact your provider when you need additional phone lines in your subscription. Adding and removing extensions can also be done via your online dashboard. Every setting can be adjusted to accommodate the changing needs of your business.

Experience the endless advantages and benefits of a cloud PBX system by getting in touch with a RingCentral solutions specialist today.

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